Hey there, I'm Malia!
Senior UX Researcher with multi-disciplinary experiences in tech, non-profits, and learning experiences.
Portal Re-Design: Usability Sessions and Unexpected Findings
Conducted usability sessions with customers to guide re-design development efforts, uncovering results that challenged existing assumptions.
Report Automation: Generative Research & Experience Requirements
Conducted generative research to uncover customer and employee needs related to report automation. UX recommendations were converted to Experience Requirements.
Ethnographic Research: Uncovering Customer Behavior
Interviewed and observed guest to uncover trends and motivations behind their behaviors in a particular museum space to guide planning efforts for future use.
These case studies represents only a small fraction of my work.